Shipping & returns
- Delivery Terms & Shipping Charges
1.1 The products will be delivered to the address specified by the User at the time of placing the order, and in accordance with the countries and destinations to which Yad Vashem delivers.
1.2 Yad Vashem makes deliveries to destinations within Israel as well as to selected countries around the world. A list of available destinations will appear during the ordering process or on a dedicated page on the Website.
1.3 Delivery times are as follows:
For delivery within Israel: 4-8 business days from the date of confirmation of payment in the system.
For overseas delivery: 10-20 business days from the date of confirmation of payment in the system.
In-store pickup is available from Yad Vashem in Jerusalem, subject to prior arrangement.
Business days do not include Fridays, Saturdays, holiday eves and holidays.
1.4 The cost of delivery in Israel is: 35 NIS.
1.5 The cost of delivery to overseas destinations is calculated according to the total weight of the books and products selected by the customer at the time of the order. This cost varies from product to product and will be presented to the customer, prior to completion of the order. Yad Vashem reserves the right to update its overseas delivery fees in accordance with the actual delivery costs and the policies of the delivery companies it uses.
1.6 Yad Vashem is not responsible for delays in delivery resulting from circumstances beyond its control, including postal delays, logistical failures, emergencies, unusual weather, strikes, force majeure, or restrictions in the destination country.
1.7 Delivery times for security-restricted areas may be extended beyond the delivery time stipulated in these Terms. A delay due to such security limitations will not be considered a delay in the delivery of the product. In the event that it is not possible to deliver to the Security-Restricted Areas, Yad Vashem will endeavor to deliver the product to a nearby location after prior coordination with the Customer.
1.8 In the event that it is not possible to deliver the order to the address provided, Yad Vashem shall refund the order amount, less handling fees and shipping expenses, if applicable.